We Stand Behind Every Topper
Your happiness is our priority. If something isn't right with your order, we'll make it right — quickly and without hassle.
30-Day Guarantee
Contact us within 30 days of delivery for any issue with your order
Fast Resolution
We respond to all return and exchange requests within 1 business day
Real Human Support
Talk to a real person — not a bot — via email or text message
What's Covered
Because every topper is custom-made just for you, our policy distinguishes between issues on our end and change-of-mind requests.
We'll Make It Right
- Item arrived damaged or broken during shipping
- We made an error on your custom text or spelling
- Wrong item or color was sent
- Item is defective or has a manufacturing flaw
- Package was lost in transit (tracking shows no movement for 10+ days)
- Item arrived significantly different from what was ordered
Not Eligible for Return
- Customer entered incorrect custom text at checkout
- Change of mind after the order has been crafted
- Color looks slightly different on screen vs. in person (natural wood variation)
- Order was placed with the wrong shipping address
- Item was used, installed on a cake, or altered
- Requests made more than 30 days after delivery
How to Start a Return or Exchange
The process is simple. Most issues are resolved with a replacement — no need to ship anything back in most cases.
Contact Us
Email hello@203rd.com or text (727) 698-9344 with your order number
Send a Photo
Attach a clear photo of the issue so we can assess it quickly
We Review
We'll respond within 1 business day with a resolution
Resolved
We send a replacement, store credit, or refund — your choice
Resolution Options
Depending on the situation, here's what we can offer:
| Situation | Replacement | Store Credit | Full Refund |
|---|---|---|---|
| Damaged in shipping | YES | YES | YES |
| Our error (wrong text/color) | YES | YES | YES |
| Defective / manufacturing flaw | YES | YES | YES |
| Lost in transit | YES | YES | CASE BY CASE |
| Customer entered wrong text | CASE BY CASE | CASE BY CASE | NO |
| Change of mind | NO | CASE BY CASE | NO |
Typo in your custom text? If you notice a mistake in your order right after placing it, contact us immediately at hello@203rd.com or text (727) 698-9344. Because we start production within hours, we can only make changes before your topper enters the cutting queue. Once crafted, custom text changes are not possible.